Refund policy

Returns & Refund Policy

We want you to love your MUTHA purchase. If you are not satisfied with your purchase, please return within 30 days for credit. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. We only accept returns from products purchased on MUTHA.com.

For orders involving more than one unit of the same product or multiple different items within a single order, MUTHA reserves the right to decline returns unless the return is due to our error or the items received are defective. If this is your first time purchasing from MUTHA, we strongly encourage you to begin with just a few products—no more than one of each—to discover what works best for you, rather than ordering a full regimen at once. This approach fosters a more intentional and personalized experience, and it helps reduce unnecessary waste, as many returned products must be discarded for safety reasons. We invite you to shop mindfully and reach out to our team if you’d like guidance selecting the right products to begin your MUTHA journey.
We monitor return activity for abuse and reserve the right to limit returns in all instances.

Items must be returned unopened and unused, with all original components and packaging included. Any items that are damaged or returned with missing components will not be eligible for a refund. Any product that, in MUTHA’s sole discretion, shows clear signs of use beyond initial testing will be automatically rejected for refund. If a returned item is opened or used, any refund will be issued at MUTHA’s sole discretion, which may include store credit instead of a refund to the original payment method.

MUTHA reserves the right to deny any return that appears to be an abuse of our policy, including but not limited to ordering a large number of products with the intent to trial and return.

Risk of loss with respect to the products in your order is transferred from MUTHA to you when your order is delivered to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that are shown to be appropriately delivered by carrier.

Return Instructions:
  1. To complete your return, we require a receipt or proof of purchase.
  2. Please call our Customer Service line during normal hours of operation Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST at (833) MUTHA-ME. Customer Service will provide you with an authorization number (RMA #). Please write this number on the receipt or proof of purchase; without this we cannot accept your return.
  3. Pack your items in the original product packaging, and send to: MUTHA 
2940 Eisenhower St. #100 Carrollton, TX 75007

Please do not send your purchase back to the manufacturer address listed on the packaging.
You are responsible for paying your own shipping costs for returning your item/s. Please note, shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.

 

Refunds (If Applicable)

Once your returned items are received and meet the standards listed in our refund policy, a credit will automatically be applied to the original method of payment, within 10 working days. Please call us at 1-833-MUTHA-ME with any questions pertaining to your refund.

 

Gift Orders


We are pleased to offer a flexible return policy for gift orders, ensuring a seamless and convenient experience for both the gift recipient and the purchaser. If the gift recipient needs to return an item, they have two options to choose from. Firstly, they can opt for store credit, which allows them to explore our wide range of products and make a new selection at their convenience. Alternatively, we also provide the option to refund the original purchase method, ensuring that the funds are returned directly to the purchaser. Our goal is to provide utmost satisfaction, allowing recipients to choose the most suitable solution for their needs.

For customers wishing to return gift items, the same return instructions apply and are outlined above. We honor full refunds for products ordered on MUTHA.com and returned within 30 days of delivery.